Return & Refund Policy
Return & Refund Policy – KICKVIA.COM
At KICKVIA.COM, customer satisfaction is our priority. If you’re not completely happy with your order, our return and refund policy ensures a fair and transparent process.
1. Order Exchanges
We strive to provide accurate product details at checkout, including size, design, and quantity. As a result, we do not accept exchanges for incorrect items, sizes, designs, or addresses provided by the customer. Please review your order carefully before completing your purchase.
2. Order Cancellation
Cancellation Time Frame
- Orders may be canceled within 24 hours of placing the order.
- A 10% cancellation fee will be applied to the total order value.
To cancel your order, please contact [email protected] as soon as possible. If your order has already been processed or shipped, cancellations will not be possible.
3. Return & Refund Policy
Return Time Frame
Our return policy is valid for 30 days after your order has been delivered.
- After this period, we will consider the order accepted, and refunds will no longer be available.
Eligible Reasons for Returns & Refunds
We will issue a full refund for the following cases:
✅ You purchased the wrong product, it doesn’t fit, or you no longer want the item.
✅ The product arrives damaged (photo proof required).
✅ The product arrives shattered or defective.
✅ The received item does not match the design, size, or material specified in your order.
✅ The product does not match its original description.
Product Condition for Returns
Returned items must meet the following conditions:
- Must not have been worn, washed, or altered.
- Must include original tags and packaging.
- Must be in original condition, unless the issue was caused by us.
- Minor imperfections such as loose threads are not considered defects.
To process a return, you must provide:
✅ Proof of purchase (Order ID or receipt).
✅ A clear photo of the item received.
✅ Screenshots of previous email communications regarding the issue.
4. How to Request a Return & Refund
- Submit a Return Request
- Email [email protected] with your order details and issue description.
- Approval & Return Instructions
- Our support team will respond within 2-3 business days with further instructions.
- Return Shipping & Tracking
- Securely pack the item and use a traceable carrier for shipping.
- Email us the return tracking number or a photo of the shipping receipt.
- Refund Processing
- Once we receive your return, allow 3-5 business days for processing.
- Refunds will be issued to your original payment method within 10-15 business days.
📍 Return Address:
900 S Vermont Ave, Los Angeles, CA 90006
⚠ Important:
- Do NOT return items without prior email confirmation, as we are not responsible for lost returns.
- Refunds will not be processed if the return package is not received.
5. Return Shipping Costs & Restocking Fees
📌 Customers are responsible for return shipping fees.
📌 No restocking fee applies to any return or exchange.
6. Refund Delays
If you have not received your refund within 10-15 days, please:
1️⃣ Check your bank account.
2️⃣ Contact your credit card provider, as processing times vary.
3️⃣ If issues persist, email [email protected], and we will respond within 2-3 business days.
7. Important Notes
🔹 Return Window: You have 30 days after delivery to initiate a return. After this period, no refunds will be issued.
🔹 Lost or Damaged Returns: We are not responsible for lost or damaged return packages. Please use a traceable shipping method.
🔹 Unapproved Returns: Returns sent without prior approval will not be processed.
For any questions, reach out to [email protected].
Thank you for shopping with KICKVIA.COM! 🚀
