Shipping Policy

Shipping Policy

At KICKVIA.COM, we are committed to delivering your orders promptly and securely. Please review our shipping guidelines to ensure a smooth and hassle-free shopping experience.

Order Processing & Availability

• All orders are subject to product availability. Items in your cart are not reserved until the order is confirmed.
• If an item becomes unavailable after you place an order, we will notify you and issue a refund.

Estimated Delivery Time

We understand that you’re eager to receive your order. Below is our estimated shipping timeline:

United States Orders

📦 Delivery Time: 13 to 22 Days

• Handling Time: 3 – 7 business days
• Shipping Time: 10 – 15 business days

International Orders

🌍 Delivery Time: 20 to 30 Days

• Handling Time: 3 – 7 business days
• Shipping Time: 17 – 23 business days

🚨 Please note that customs clearance and local postal services may occasionally cause minor delays.

Shipping Fees

• United States: Free shipping on all orders.
• International Orders: A flat shipping fee of $5.95 applies.

🚫 We do not currently ship to U.S. military bases or multiple addresses in a single order.

Order Cut-Off Time & Processing

• Orders placed before 6 PM will be processed on the same day.
• Orders placed after 6 PM will be processed the next business day.
• Orders placed on Saturday and Sunday will be processed on the following Monday.

Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number to monitor its progress.
• If your order hasn’t been shipped yet, it means we are still preparing your package.
• In the event of unexpected delays, we will notify you via email.

Taxes & Duties

• We do not collect sales tax on any orders.
• Customers are responsible for any import duties, customs fees, or taxes imposed by their country.
• KICKVIA.COM does not cover customs duties or taxes in cases where:
  • The customer refuses to accept the package.
  • Delivery attempts are unsuccessful.

Damaged or Broken Items

We take great care in packaging your order, but if you receive a damaged item, please contact us immediately at [email protected]. We will work quickly to resolve the issue.

Order Cancellations

• You may cancel your order within 24 hours of placing it.
• To request a cancellation, please email us at [email protected] as soon as possible.

Shipping Delays & Refunds

• If your package takes more than 30 days to arrive, you will be eligible for a full refund.
• If the shipping status indicates “Delivered” but you haven’t received the package:
  • Check around your property or with neighbors.
  • Contact the shipping carrier listed in your shipping confirmation email.
  • If you still need assistance, reach out to [email protected].

Important Notice

• We are NOT responsible for packages that cannot be delivered due to incorrect, missing, or incomplete shipping details.
• Please double-check your shipping address before completing your order. If you notice an error, contact us immediately at [email protected].
• If your order has already shipped, we are unable to make changes.
  NOTE: If you order multiple product styles, your items may arrive in separate packages.